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How to resolve "Incompatible Software Found" issue when installing Trend Micro Security software?

· Security

Almost every one of us is familiar to the proficient and powerful Trend Micro Antivirus, therefore wants to install and use this efficient security suite. Fully featured the Trend Micro antivirus provides utmost security from all types of threats including virus, spyware, malware, ad-ware, etc. This security suite is compatible with all kinds of operating system (Windows, Android or Mac OS X) installed on the technical devices of its users.

"Incompatible Software Found" Issue

Though the installation and usage of Trend Micro Antivirus security product is easy yet sometimes the users can receive the following error message while installing their Trend Micro Antivirus Security software:

"An Incompatible Software Found,

The installer should now remove what you see listed to avoid interference with your Trend Micro Antivirus security software."

Or the error message can be the following:

"Installation Incomplete

The installer is not able to remove some other security product that will interfere with your Trend Micro Antivirus protection from. No changes has been made to the computer."

When does "Incompatible Software Found" Issue occurs?

This issue is coded as Trend Micro Antivirus error code: #0, 1002, 0x00000000 and can happens if the Trend Micro Security installer is not able to remove a conflicting third-party security software.

Why there is a need to remove the incompatible software?

It is vital to remove any incompatible software as it can avoid the installation of the Trend Micro Antivirus or any other Security software. Moreover, having one or more incompatible software on the system can result in any of the technical issues mentioned below, after the installation of the Trend Micro Antivirus or other Security software:

  • System being more vulnerable due to incompatibility issues
  • False detections made by the incompatible software
  • Computer performance and speed issues

What programs do the one facing this issue needs to remove?

The user needs to remove all the other security programs, whether of any brand or any version before installing Trend Micro Antivirus Security software and in case they face issues while uninstalling any of the programs, they can call the certified Trend Micro Antivirus Support experts on toll-free Phone Number - 1-888-483-3317.

How the user can remove the conflicting programs?

The users can do the following to remove the conflicting programs:

Before you proceed: Trend Micro support professionals of In2Pcfix recommends the user to either take a print out of this document or to bookmark this page before proceeding as the one will be asked to restart his/ her computer during the procedure.

There are a number of programs (some are listed below) that can appear as incompatible software with user’s Trend Micro Security product.

Some of such programs are:

ESET Security

AVG Protection

McAfee LiveSafe

McAfee Webadvisor

AVAST Antimalware

IObit Malware Fighter 4

System Mechanic professional

Steps to remove the incompatible software

Given below are the general steps which definitely helps you to remove all types of conflicting software and applications.

  • First of all you have to click on the ‘close’ button
  • After that you need to press the Windows + R keys on their keyboard together.
  • Now in the Open field, you have to type "appwiz.cpl", followed by pressing ENTER key.

The Programs & Features window will open on the screen.

  • Select the program that you wish to remove, and then click on ‘Remove or uninstall’ option.
  • Uninstall Window will open, click on ‘OK’
  • Wait for some time and let the program to be uninstalled completely, then click ‘yes’ to restart your computer.
  • Once the system restarts, click on the ‘Trend Micro installer’.
  • Provide your serial number and then continue the installation.

Though the steps to remove the conflicting software are almost similar for all programs and applications, but if the user found them a little bit different then they should proceed with the process by following the on-screen instructions. In case the users are still unable to get rid of the same or face any difficulty in performing the steps, then they can contact certified technical customer support professionals of In2Pcfix. Call the Trend Micro Antivirus support experts on toll-free customer service phone number - 1-888-483-3317 to continue the installation process and finish it appropriately. The certified technical experts of In2Pcfix are available 24x7 on both of our Trend Micro Customer Support services providing ways; hence the customer can choose any of the two: they can get in touch with our customer care executives either through Trend Micro phone support or via the live chat support service according to their preference.

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